Refund and Returns Policy

Last updated: August 31, 2026

Digital product

Solo Signal Hub is a digital product delivered immediately upon purchase—the Airtable base template, prompt library, and written setup guide are all available right away. Because of this, we don't offer refunds simply because you've changed your mind.

Our guarantee

If you set up the Hub, run the connection test described in the setup guide, and it genuinely doesn't work for your setup, contact us within 7 days of purchase and we'll make it right—whether that's troubleshooting the issue or issuing a refund.

How to request

Use the contact form with your order number and a description of what isn't working. We'll respond and work through it with you.

What's not covered

• Refunds requested after the 7-day window
• "I changed my mind" or "I didn't end up using it" requests, since the product is delivered in full at purchase
• Requests where the connection test wasn't attempted

Consulting engagements

Refund and cancellation terms for consulting work are agreed individually per engagement, not covered by this policy.

Disputes

If you believe a charge was made in error, please contact us first through the contact form so we can resolve it directly—most issues are solved faster this way than through a bank dispute, and we respond within 2 business days.

Contact

Questions about this policy? Use the contact form.